Past events: How to improve your chatbot

I've been talking about improving chatbots at the in London.

Here are a few ideas about it.

1. Understand and improve metrics.

2. Design good UX for business. customers (contact center staff, products, etc.)

3. Desing good UX/UI in the channels where the bot 'living in.'

4. Look beyond - create new features like widgets, voice messages, etc.

#innovation #ml #chatbots #ai #fintech